Terms of Service

Definitions

For the purposes of these Terms of Service, the following definitions apply:

• Provider — Webshoot Stanisław Chlebek, conducting business at Krzeczów 333, 32-433 Krzeczów, Poland, NIP: 6812018648, email: contact@llmreaderapp.com, owner and operator of LLMReaderApp.com.
• Platform — the LLMReaderApp.com web service, including its technical infrastructure, API, management dashboard, and all associated tools.
• User — any individual, legal entity, or organisational unit that has entered into an agreement with the Provider for Services by registering an account.
• Account — the User's individual account on the Platform, enabling access to the Services.
• Services — brand visibility monitoring services within AI language models (LLMs), including ChatGPT, Gemini, Claude, Perplexity and others, delivered as Software as a Service (SaaS).
• Plan — a pricing tier defining the scope of Services available to the User, as described on the pricing page.
• Billing period — the monthly or annual cycle for which the User pays for the selected Plan.
• Terms — this document setting out the conditions for the provision of Services.
• GDPR — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.

Scope of services

The Provider delivers the following Services through the Platform:

• automated monitoring of responses generated by AI models (ChatGPT, Gemini, Claude, Perplexity, Grok, DeepSeek, Google AI Overviews and others) to queries about the User's brand or industry;
• tracking the frequency and quality of brand mentions in AI model responses;
• Share of Voice (SoV) analysis relative to competitors;
• generation of reports and summaries on brand visibility in the AI ecosystem;
• notifications about significant visibility changes;
• access to the Platform API (on selected Plans);
• other features available under the selected Plan, as described on the features page.

The Provider reserves the right to modify the scope of Services, including adding new features, modifying existing ones, or temporarily suspending certain elements for technical or legal reasons. Changes that materially reduce the scope of Services will be communicated to Users at least 30 days in advance.

The Platform operates 24/7, subject to planned maintenance windows (communicated in advance) and force majeure events.

Registration and account

Using the Services requires creating an Account on the Platform. To register, the User must:

• provide a valid email address and choose a password;
• accept these Terms and the Privacy Policy;
• confirm the email address by clicking the activation link.

The User is required to provide accurate information during registration and to update it promptly if it changes. The Provider may verify the data and refuse registration or suspend an Account in case of irregularities.

The User is solely responsible for maintaining the confidentiality of Account credentials. In the event of suspected unauthorised access, the User must change their password immediately and notify the Provider.

One Account may be used by one person, unless the selected Plan provides for additional team members.

Plans and payments

The Provider offers the following paid subscription Plans:

All prices are exclusive of applicable taxes. Invoices are issued electronically to the email address provided at registration.

Payments are charged in advance for each Billing period. Subscriptions renew automatically unless cancelled before the end of the current period.

Annual billing is available with a discount as shown on the pricing page at the time of purchase.

Refund policy: The Provider does not issue refunds for already paid and active Billing periods, except as required by applicable law. Consumers have the right to withdraw from the agreement within 14 days of conclusion, provided that use of the Services before this deadline constitutes consent to performance and may result in loss of the right of withdrawal.

The Provider will notify Users at least 30 days in advance of any pricing changes. Continued use after the effective date constitutes acceptance.

User rights and obligations

The User has the right to:

• use the Services in accordance with the selected Plan and these Terms;
• access all data collected by the Platform within their Account;
• export their data in available formats;
• report issues and receive technical support;
• cancel the subscription at any time, effective at the end of the current Billing period.

The User agrees to:

• use the Services only for lawful purposes and in accordance with these Terms;
• refrain from actions that could disrupt or overload the Platform infrastructure;
• not copy, resell, or share Platform data with third parties without the Provider's express consent;
• not use the Services in a manner that violates applicable law or third-party rights;
• promptly notify the Provider of any Account security breaches;
• keep contact and billing information up to date.

The User acknowledges that the Platform sends queries to external AI models over which the Provider has no full control. Monitoring results reflect those models' responses at the time of the query and may vary due to external factors.

Provider rights and obligations

The Provider undertakes to:

• deliver the Services with due care, in accordance with the Platform documentation;
• maintain Platform availability of at least 99% per month, excluding planned maintenance and force majeure;
• protect User data in accordance with applicable data protection law and the Privacy Policy;
• notify Users of material changes to the Services or these Terms;
• provide technical support on business days (Monday–Friday, 9:00–17:00 CET).

The Provider has the right to:

• temporarily suspend Services for maintenance, with advance notice;
• suspend or terminate an Account that violates these Terms, after prior warning (except in cases of serious violation);
• modify, extend, and improve the Services;
• change pricing with 30 days' notice;
• engage sub-processors for delivery of the Services, retaining responsibility for their actions.

Limitation of liability

The Services are provided on an "as is" basis. The Provider will make every effort to ensure the Platform operates as described, but does not guarantee uninterrupted access or a specific level of accuracy in results generated by external AI models.

The Provider is not liable for:

• the content of responses generated by external AI models, including errors, inaccuracies, or failure to mention the User's brand;
• business decisions made by the User on the basis of Platform data;
• interruptions caused by force majeure, internet failures, or third-party actions;
• indirect damages, lost profits, or other consequential losses.

To the extent permitted by applicable law, the Provider's total liability is limited to fees paid by the User during the 3 months preceding the event giving rise to the claim.

Personal data protection

The controller of Users' personal data is Webshoot Stanisław Chlebek (email: contact@llmreaderapp.com). Data is processed in accordance with the GDPR and the Privacy Policy available at llmreaderapp.com/privacy-policy.

User personal data is processed for the purpose of:

• entering into and performing the Services agreement (Art. 6(1)(b) GDPR);
• compliance with legal obligations, in particular tax and accounting (Art. 6(1)(c) GDPR);
• pursuing the Provider's legitimate interests, such as fraud prevention and direct marketing to existing customers (Art. 6(1)(f) GDPR).

Full details on data processing, User rights, and retention periods are set out in the Privacy Policy.

Termination

The Services agreement is concluded for an indefinite period and may be terminated by either party.

Termination by the User: The User may cancel the subscription at any time via Account settings or by emailing contact@llmreaderapp.com. Cancellation takes effect at the end of the current Billing period. Fees paid for the current period are non-refundable, unless otherwise required by law.

Termination by the Provider: The Provider may terminate with 30 days' notice for legitimate reasons, such as discontinuation of the Services. In such a case, the User will receive a pro-rated refund for the unused portion of the Billing period.

Immediate termination: The Provider may immediately terminate and delete the Account in the event of serious violation of these Terms, including attempted attacks on the infrastructure, mass scraping without consent, or infringement of intellectual property.

After termination, the User may download their data for 30 days, after which data will be permanently deleted in accordance with the Privacy Policy.

Final provisions

These Terms are governed by Polish law. Matters not covered here are subject to the Polish Civil Code, the Act on Provision of Electronic Services, and the GDPR.

The parties will attempt to resolve disputes amicably. If no agreement is reached, disputes will be settled by the court having jurisdiction over the Provider's registered office, unless the User is a consumer — in which case applicable consumer protection rules apply.

The Provider reserves the right to amend these Terms. Users will be notified of material changes at least 14 days in advance by email or via a prominent notice in the Platform. Continued use constitutes acceptance.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

These Terms enter into force on 5 March 2026. Questions: contact@llmreaderapp.com.