Privacy Policy

Data controller

The controller of personal data collected through LLMReaderApp.com is:

This Privacy Policy describes how personal data of LLMReaderApp.com Platform Users is collected, processed, and protected, in accordance with Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws. For any data-related questions, please contact us at contact@llmreaderapp.com. We aim to respond within 30 days.

Data we collect

We collect the following categories of personal data:

• Account data — name or username, email address, password (hashed), company name, and billing information (plan, payment status).
• Platform usage data — brand names, domains, keywords, prompts, and competitor names configured by the User; AI model responses collected during monitoring runs; timestamps and run history.
• Technical data — IP address, browser type, operating system, and session identifiers collected automatically when you access the Platform.
• Communication data — messages sent through the contact form or via email.

We do not collect sensitive personal data (special categories under Art. 9 GDPR) and do not intentionally collect data from minors under 18.

Purpose of processing

We process your personal data for the following purposes:

• Service provision — to create and manage your Account, process payments, provide technical support, and deliver the monitoring Services.
• Legal obligations — to comply with tax, accounting, and other legal requirements.
• Legitimate interests — to improve the Platform, ensure security, detect fraud, send service notifications, and conduct direct marketing to existing customers.
• Consent — to send marketing communications where you have opted in.

Legal basis

The legal basis for processing your data depends on the purpose:

• Contract performance (Art. 6(1)(b) GDPR) — for Account creation, Service delivery, and billing.
• Legal obligation (Art. 6(1)(c) GDPR) — for tax and accounting records.
• Legitimate interests (Art. 6(1)(f) GDPR) — for security, fraud prevention, Platform improvement, and direct marketing to existing customers.
• Consent (Art. 6(1)(a) GDPR) — for optional marketing communications. You may withdraw consent at any time.

Data recipients

Your personal data may be shared with the following categories of recipients:

• Payment processors — to process subscription payments securely.
• Cloud infrastructure providers — hosting and database services that store Platform data.
• Email service providers — to send transactional and service notifications.
• Legal and tax advisors — where required to fulfil legal obligations.

We do not sell your personal data. Data transfers outside the European Economic Area (EEA) are made only to countries with an adequate level of protection or under appropriate safeguards (e.g. Standard Contractual Clauses).

Your rights

Under the GDPR, you have the following rights with regard to your personal data:

To exercise any of these rights, please email us at contact@llmreaderapp.com. We will respond within 30 days.

Data retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

• Account data — retained for the duration of your Account and up to 3 years after deletion (for legal purposes).
• Billing data — retained for 5 years in accordance with tax law requirements.
• Monitoring data (prompts, AI responses) — retained for the duration of your Account; permanently deleted within 30 days of Account closure.
• Log data — retained for up to 12 months for security and debugging purposes.

Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• passwords are stored using bcrypt hashing;
• all data is transmitted over HTTPS (TLS);
• CSRF protection and secure session management are implemented;
• database access is restricted to authorised personnel only;
• regular security assessments and updates are performed.

Despite these measures, no transmission over the internet is completely secure. If you discover a security vulnerability, please notify us immediately at contact@llmreaderapp.com.

Cookies

The Platform uses cookies — small text files stored in your browser — to ensure proper operation, maintain sessions, and analyse usage. For detailed information on the types of cookies used, their purpose, and how to manage them, please refer to our Cookie Policy.

Contact

For any questions regarding the processing of your personal data, the exercise of your rights, or this Privacy Policy, please contact us:

You also have the right to lodge a complaint with the Polish supervisory authority: uodo.gov.pl.